How do I check if the rooms are available?

Simply select your preferred travel dates and if the system shows available and allows you to proceed with the booking. Rooms are available. The rooms availability are updated daily and are based on first come first served basis. If rooms / services are overbooked, a full refund will be processed within 72 hours. Ferry tickets…

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Am I able to request for adjoining rooms?

Yes, please submit your request at the time of reservation. We will send your request to the hotel accordingly. Do note that all requests are subject to availability and at the discretion of the hotel. Kindly check with the hotel directly when you check-in.

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Am I able to request for a late check-out?

Yes, please submit your request at the time of reservation. We will send your request to the hotel accordingly. Do note that all requests are subject to availability and at the discretion of the hotel. Kindly check with the hotel directly when you check-in.

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What is the maximum occupancy of a room?

For most hotels and resorts in Batam and Bintan, maximum occupancy would be 3 Adults & 1 Child without Bed (Age 3<12) or 2 Adults & 2 Child (Age 3<12) per room, unless otherwise stated. Our booking system will guide you on your selection. If you select more than the maximum occupancy, the system will…

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How early in advance do I need to make a booking?

Depending on your travel date, we recommend you make a booking 1-3 month prior to your departure. This is to avoid disappointment, especially if you are travelling to a popular hotel / resort. Do note that for public holidays and long weekends, accommodations in Batam and Bintan are usually fully booked 1-2 weeks prior to…

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