Wishing you a Happy New Year 2019! Get 10% off with promo code 10PERCENT when you book a City Hotel Package for travel in Mar 2019. Hurry valid till 21 Jan 2019!

Can I cancel my booking?

As stated in the terms and conditions of your reservation, any amendment or cancellation will be subject to service charges. Batam Booking cancellation with a minimum of 7 days prior to travel date – S$30 per person 0 – 7 Days (No Cancellation allowed / Booking Forfeited in event of Cancellation) > 7 Days (Bookings…

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Why is my booking in “Processing”?

You have just submitted your booking on our booking system. For you to collect your ferry tickets, you will require a voucher code. Your voucher code will be sent to you within the next 48 hours. Do note that your booking may not be confirmed in the following events and our friendly consultants will get…

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How do I check if the rooms are available?

Simply select your preferred travel dates and if the system shows available and allows you to proceed with the booking. Rooms are available. The rooms availability are updated daily and are based on first come first served basis. If rooms / services are overbooked, a full refund will be processed within 72 hours. Ferry tickets…

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