Can I amend my booking?

As stated in the terms and conditions of your reservation, any amendment or cancellation will be subject to service charges. Date / Name Amendment with a minimum of 7 days prior to travel date – S$10 per person (Batam Bookings) Date / Name Amendment upon confirmation – S$15 per person (Bintan Bookings) All charges are…

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What do I do on the day of departure?

On the day of your departure, bring along your passport and voucher code to pick up your ferry tickets at the ferry counter (stated on voucher). Please check-in at Harbourfront Ferry terminal at least ONE (1) hour before departure time on Weekdays and TWO (2) hours on Weekends, Eve of PH & PH. Check the…

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Can I extend my trip?

We will need to check on the availability of the services on your travel dates. Please contact our friendly consultants via our chat system or email to reservations@batamgetaway.com / reservations@bintangetaway.com

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Can I add on more traveller(s) to my booking?

We will need to check on the availability of the services on your travel dates. Please contact our friendly consultants via our chat system or email to reservations@batamgetaway.com / reservations@bintangetaway.com

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Can I cancel my booking?

As stated in the terms and conditions of your reservation, any amendment or cancellation will be subject to service charges. Batam Booking cancellation with a minimum of 7 days prior to travel date – S$30 per person 0 – 7 Days (No Cancellation allowed / Booking Forfeited in event of Cancellation) > 7 Days (Bookings…

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Why is my booking in “Processing”?

You have just submitted your booking on our booking system. For you to collect your ferry tickets, you will require a voucher code. Your voucher code will be sent to you within the next 48 hours. Do note that your booking may not be confirmed in the following events and our friendly consultants will get…

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