SPECIAL PROMOTION! for Nongsa Resort Batam Package & Radisson Golf & Convention Center Package. Valid until 24th June 2018.

Can I cancel my booking?

As stated in the terms and conditions of your reservation, any amendment or cancellation will be subject to service charges.

Batam Booking cancellation with a minimum of 7 days prior to travel date – S$30 per person

  • 0 – 7 Days (No Cancellation allowed / Booking Forfeited in event of Cancellation)
  • > 7 Days (Bookings for Batam, Cancellation allowed, charged at S$30 per person)

Bintan Booking cancellation with a minimum of 14 days prior to travel date – S$30 per person + cost of Ferry Ticket (TBA)

  • 0 – 14 Days (No Cancellation allowed / Booking Forfeited in event of Cancellation)
  • > 14 Days (Bookings for Bintan, Cancellation allowed, charged at S$30 per person + cost of Ferry Ticket (TBA))

Cancellations are not allowed for bookings made under Hot Deals and Special Promotion.

All charges are applicable to Adults, Children and Infant and subject to hotel and ferry policy (cancellation are not allowed for bookings made on promotional rate. eg. Bintan Canopi Resort, Bintan Lagoon Resort, Bintan Ferry Tickets, for more details please check with our consultants)

We recommend that you purchase travel insurance once your booking has been confirmed. If you are unable to travel due to any of the claimable events, you may submit a claim with the insurance company.

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