Why is my booking in “Processing”?

You have just submitted your booking on our booking system. For you to collect your ferry tickets, you will require a voucher code. Your voucher code will be sent to you within the next 48 hours.

Do note that your booking may not be confirmed in the following events and our friendly consultants will get in touch with you;

If rooms / services are overbooked, a full refund will be processed within 72 hours.

Ferry tickets are based on promotional rate, if tickets are not available at your preferred timing a full refund will be processed within 72 hours.

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