BatamGetaway.com – The No.1 Batam Travel Site

Our Satisfaction Guarantee

Last Updated: Apr 10, 2018

BatamGetaway.com is a one-stop source for information, guide, and tips on: Batam resorts, Batam hotels, Batam ferries, Batam holiday packages, Batam tours, Batam deals, Batam promotions, Batam activities, Batam shopping malls, Batam spa & massage centres, Batam restaurants, Batam cafes, and Batam tour operators. We specialise in organizing travel packages for individuals, corporate and leisure groups to Batam.

We pride ourselves in Fufilling what we have promised to deliver and to always display Reliability, Professionalism, Accountability and Efficiency in the course of our work.

Our 2018 Customer Testimonails

batamgetaway customer testimonials best service batam agent

Our 2017 Customer Testimonails

Ticket Request date Solved date Comment
39172 21/8/2017 18:14 24/8/2017 9:35 Prompt and courteous
39115 20/8/2017 21:20 26/8/2017 13:56 The support staff Rochelle is very helpful and did try her best to accommodate our request. Thanks for her help, we can now travel with the rearranged date.
39049 18/8/2017 16:42 22/8/2017 9:33 Melanie replied on time and with the required answers.
38413 7/8/2017 20:44 10/8/2017 9:09 Overall satisfied with the support and admin work by LOKOPOKO. Thanks. Do take note, there could maybe be a typo regarding addressing me as MS instead of MR as my name sound like a lady.
38313 5/8/2017 23:05 7/8/2017 12:45 good service! 😀
37780 28/7/2017 14:08 29/7/2017 13:36 She handled it better than the previous representative who assisted me.
37755 27/7/2017 22:21 28/7/2017 12:22 Syafiq was really helpful about my multiple requests and questions! Thank you for making this booking a smooth one.
37654 26/7/2017 10:59 26/7/2017 18:41 Excellent after sales service. The salesperson is always ready to help you.
37284 18/7/2017 21:30 19/7/2017 12:08 Prompt and fast reply.
37223 18/7/2017 9:23 18/7/2017 10:25 Very efficient service from an overseas customer. Great to receive booking details and schedule before trip.
37205 17/7/2017 20:55 18/7/2017 9:35 Very thorough wit he requests I made and also siggested some that I had left out.
37175 17/7/2017 13:23 4/8/2017 9:05 Syafiq was helpful and provided a good service & quick response to my queries. Thank you!
37057 14/7/2017 13:16 26/7/2017 11:54 Great Job carrie out by syafig
37027 13/7/2017 13:48 1/8/2017 15:28 Syafiq is good in his interpersonal skills. He is able to get the required request done within a short span of time. He takes the extra effort to go the extra mile. He makes us feel comfortable which is why we come back to do our booking with Lokopoko. Thank you Syafiq.
36989 12/7/2017 23:42 1/8/2017 10:16 Melanie is very professional and informative.
36959 12/7/2017 14:39 14/7/2017 16:41 Rochelle has provided us the professional service. She has done a good job and thus we are so confident with Lokopoko. We will come back for your service next time. Thanks.
36931 12/7/2017 10:03 15/7/2017 16:18 Very good, Syafiq was very prompt in replying. And info given was in details. Hereby i would like to express my thanks to him.
36870 11/7/2017 10:38 19/7/2017 13:57 I'm happy with the service so far. Keep it up. Thanks
36749 8/7/2017 16:05 14/7/2017 18:17 Always received timely and prompt response. Well done👍
36519 4/7/2017 12:40 7/7/2017 9:50 Love this eska hotel so much which is recommend by syafiq! This is the third time booked from Lokopoko and also would like to praise syafiq very good in the services! Thanks a lot
36402 1/7/2017 22:35 3/7/2017 10:49 Syafiq was very helpful and informative and he remembered me from the last transaction which was nice. It was a great experience to be remembered and to be served by him again. Thx u!!
36362 1/7/2017 11:29 1/7/2017 11:38 Melanie is a great help, provide excellent customer service, very patient with customer. Keep up the good job!!
36358 1/7/2017 10:13 29/8/2017 12:46 her service was good and was helpful to attend  to all our needs.
36278 29/6/2017 21:24 5/7/2017 14:58 Melanie served promptly and managed to fulfill our special requests. She was fast and responsive to our queries. Great customer care. Thank you, Melanie.
36257 29/6/2017 16:03 30/6/2017 11:47 Very efficient, service is good.
36248 29/6/2017 14:37 1/7/2017 16:31 Very helpful and patient with customer.
36091 26/6/2017 13:10 28/6/2017 11:03 Very prompt response and unparallel courtesy.... Thank you... I am looking forward to a very hassle free vacation.
36034 23/6/2017 22:13 28/6/2017 9:10 Thank you for all the help.
35987 23/6/2017 10:05 6/7/2017 16:25 Fast respond & very patient with all my questions
35983 23/6/2017 9:36 23/6/2017 19:11 This is really admirable support from Rochelle. We will ensure to keep the future trip planing with you.
35899 21/6/2017 14:52 22/6/2017 15:11 Very good and helpful and very very informative very friendly very efficient
35840 20/6/2017 14:55 27/6/2017 16:20 She arraned everything well.
35818 20/6/2017 10:31 23/6/2017 11:07 There was a hassle about the ferry but it was fine since Rochelle managed to get it done. So overall, i'm satisfied.
35458 13/6/2017 17:03 28/6/2017 15:18 I'am satisfied , she is efficient and responds timely on my enquiries and requests
35272 11/6/2017 10:38 14/6/2017 9:56 Good response fast updated. Thank you for services.
35232 9/6/2017 23:56 12/6/2017 17:29 Prompt advice and follow up.
35092 8/6/2017 1:20 17/6/2017 14:51 Great customercare
34881 5/6/2017 9:00 5/6/2017 17:07 Thanks to Syafiq & Ms Chua for the quick response.
34680 1/6/2017 9:46 2/6/2017 15:51 prompt reply & help to solve promble.
34567 30/5/2017 16:23 6/6/2017 9:49 I like the online chat and prompt response to my queries.
34563 30/5/2017 15:44 1/6/2017 14:16 Fast response and very helpful.
34533 30/5/2017 10:57 30/5/2017 13:10 Fast response. Good customer service. Keep it up.
34510 29/5/2017 18:34 30/5/2017 9:33 Well respond and email to inform the trip in details.
34487 29/5/2017 15:38 12/6/2017 13:32 Fast and prompt
34380 26/5/2017 21:01 29/5/2017 12:13 Very happy with Chua Ker service. She is fast in responding to my request. Well done Chua Ker.
34261 25/5/2017 14:23 25/5/2017 16:40 Gave needed info also provided alternative options. Thts great and nice.
34182 24/5/2017 10:38 24/5/2017 15:18 Thank you Rochelle
34154 23/5/2017 18:24 6/7/2017 15:06 Rochelle has been very responsive, informative & helpful towards my trip planning. I am very satisfied with the customer service that she has provided. Thumbs Up! (:
34095 22/5/2017 17:47 23/5/2017 12:47 Melanie is quick to response to my requests and my queries.
33983 19/5/2017 20:12 23/5/2017 12:48 I am very satisfied with the customer support that I received. Melanie was very prompt in responding to my queries and requests.

I look forward to my trip to Batam and trust that all will go smoothly as arranged by Lokopoko.

33923 19/5/2017 0:15 19/5/2017 17:08 Very helpful. Very prompt replies. Very pleased with the service
33919 18/5/2017 23:27 19/5/2017 10:58 so far m satisfied, hopefully our tip will go as smooth as this will definitely recommend my friends and family
33916 18/5/2017 21:48 23/5/2017 9:07 Prompt replies to the email. Thank you for the great support!!!
33868 17/5/2017 20:34 18/5/2017 18:09 Good.your staff so patient &nice
33864 17/5/2017 19:43 18/5/2017 12:06 Good customer service, if can offer cheaper price for turi beach resort will better to go again and again

Dishes are so little to share for 10pax

33852 17/5/2017 16:54 17/5/2017 18:12 Excellent service
33814 17/5/2017 5:34 2/6/2017 12:34 Fast and efficient.  Thanks
33723 15/5/2017 17:33 16/5/2017 17:39 Clearly & patience  to reply all of my question.. Awesome :)
33607 13/5/2017 16:50 13/5/2017 16:50 Melanie is very patient in answering our queries and offered many helpful advices! I am very satisfied with her service and will like to travel with lokopoko again.
33568 12/5/2017 18:04 15/5/2017 9:17  Very Good and prompt service! Well done!
33566 12/5/2017 17:15 17/5/2017 10:06 Very clear with what he said.
33537 12/5/2017 9:55 30/5/2017 10:57 I always check other sites too. Lokopoko gave a good price. Syafiq was very helpful and gave a good support for our trip just like last time.
33510 11/5/2017 21:36 12/5/2017 13:10 Fast response.
33389 9/5/2017 10:34 22/5/2017 15:13 Quick response to all our emails.  Appreciate that.

Thank you

33160 4/5/2017 18:21 8/5/2017 17:16 Quick response by Syafiq.

Thank you for the services.

33071 2/5/2017 22:34 25/5/2017 13:47 Very good customer service from Melanie
33045 2/5/2017 15:38 9/5/2017 13:27 Service provided was very good and appreciated
33008 2/5/2017 9:12 2/5/2017 11:48 We are very satisfied with the trip.Everything goes on as planned and we are thankful for the great customer service provided.
33004 2/5/2017 8:03 2/5/2017 11:48 Very prompt follow up to my inquiry.

Thanks.

32791 27/4/2017 0:33 3/5/2017 9:04 Fast response and very helpful! Thank you for being so efficient 🙂
30292 6/3/2017 13:56 8/3/2017  17:00 PM Syfiq is very helpful and prompt reply and always think of customer needs
29280 6/3/2017 12:59 8/3/2017 10:07 Confident and swift response.
28642 24/2/2017 23:45 1/3/2017 16:54 VERY HELPFUL  THANKS KER LEE.
28480 22/2/2017 21:42 23/2/2017 12:24 Thank you Ms. Ker Lee Chua about your reply 😊.
28005 16/2/2017 12:22 17/2/2017 11:34 very good service with promt action as per request, I would love to continue being customer with Lokopoko tour again
27755 12/2/2017 22:25 15/2/2017 10:53 5 stars service.  Fast and prompt reply
27750 12/2/2017 17:14 22/2/2017 18:38 Ms. Chua Ker Lee is very prompt and cordial in her responses.
27679 11/2/2017 8:11 11/2/2017 16:32 Nice response
27548 9/2/2017 10:17 21/2/2017 16:21 The officer is helpful and prompt.  Thanks.
27459 7/2/2017 17:35 9/2/2017 11:54 Staff very helpful & informative.Keep it up!!
27372 6/2/2017 12:38 9/2/2017 15:21 Is it expenses?
27209 3/2/2017 11:50 3/2/2017 12:10 Very good service. Helpful and quick.
27185 2/2/2017 21:33 3/2/2017 9:50 fast service
26964 30/1/2017 12:40 1/2/2017 9:16 Thank you for the prompt reply.
26832 27/1/2017 5:54 31/1/2017 16:29 Very helpful and instant responses. Looking forward to my trip. Thanks
26415 20/1/2017 9:29 20/1/2017 17:03 satisfied with the fast and reliable response.
26404 19/1/2017 22:15 23/1/2017 18:16 Very nice and response very fast. Thanks alot.
26247 17/1/2017 18:38 19/1/2017 18:36 Question was answered promptly. And very efficient.
26206 17/1/2017 12:02 17/1/2017 13:23 UNTIL NOW GOOG SERVICE
26081 16/1/2017 10:29 18/1/2017 22:41 Syafiq is very fast in response to my query. Info provided is explicit.
25596 9/1/2017 14:56 9/1/2017 17:03 Fast n Efficient. Shafiq was helpful n checkback my details.
25581 9/1/2017 14:00 13/1/2017 9:10 Will definitely use your services again.
25422 6/1/2017 17:14 6/1/2017 18:20 Very good! Will purchase again next time
25155 3/1/2017 16:22 23/1/2017 18:12 Fast and efficient…everything was clearly explained. Thank you Rochelle.
25087 2/1/2017 11:50 3/1/2017 10:49 Very good
25027 31/12/2016 13:20 4/1/2017 15:36 she reply fast and explain the details .
24741 23/12/2016 16:15 24/12/2016 17:36 Very satisfied with the customer service provided by Syafid. He is very patient, prompt and super fast  in answering all my query.  Thumb up!!! Will definitely come back to Lokopoko Travel for my travel in the future. Thanks.
24535 20/12/2016 14:25 20/12/2016 16:16 Fast response!! Efficient and friendly
24520 20/12/2016 12:17 20/12/2016 12:30 good and clear information.patient enough
24461 19/12/2016 12:53 22/12/2016 17:00 Support has been very prompt. Queries were also answered promptly. Very good support from Syafiq. Thank you!
24035 13/12/2016 11:26 17/12/2016 9:52 good
24033 13/12/2016 11:04 13/12/2016 19:44 very good customer service.. reply my query and doubt…will book other trip with them again
23548 5/12/2016 16:39 6/12/2016 9:25 good. the response is fast
23357 2/12/2016 9:09 5/12/2016 14:00 Good
23207 30/11/2016 11:09 30/11/2016 11:14 Super helpful and informative support team! I would rate the support service 5 stars, unfortunately, I can only rate a thumbs up. Keep it up!
23031 27/11/2016 23:01 1/12/2016 16:40 Great that I was able to change my ferry timing a day before the trip, however it was not communicated to the agency at Batam side. The guide there had to own self find out the change in ferry timing from Batamfast counter, made 2 trips & I also had to pay for the guide’s wasted trip.
22975 26/11/2016 12:48 26/11/2016 13:00 very good.. answer my question very fast
22847 24/11/2016 13:34 25/11/2016 11:14 Instantly response with satisfactory answer. Helpful and able to handle situational scenario.
22774 23/11/2016 16:10 25/11/2016 9:21 Am very satisfied with your service.Thanks ker Lee..Regards Balaji.
22696 22/11/2016 15:44 13/12/2016 14:53 Good, easy booking
22394 17/11/2016 17:56 23/11/2016 9:37 Great support rendered and very pleased of her prompt reply and help. Thank you, although the trip was a little rush and hotel destination was rather far from city, but we have enjoyed our mini trip and kids are looking forward for return. Thank you, again.
22226 14/11/2016 21:52 15/11/2016 11:05 Fast response. Well done !!
21938 10/11/2016 12:54 10/11/2016 12:58
Cool and appreciate your help
21850 9/11/2016 13:44 2/12/2016 18:57 Constant updates gd keep it up
21834 9/11/2016 11:37 9/11/2016 11:59 Good, I have received all information.
21684 7/11/2016 11:40 7/11/2016 13:27 Excellent!
21498 3/11/2016 12:04 3/11/2016 16:52 Excellent service fr your chat team! Keep up the good work!
21077 27/10/2016 21:18 28/10/2016 18:52 Prompt reply.
20527 20/10/2016 8:29 20/10/2016 11:29 Ker Lee respond fast through chat and email. This is my first time using lokopoko. Hope my trip is all good.Thanks for Ker lee to get the ferry timing I requested.
20354 17/10/2016 16:00 19/12/2016 12:32 Good and fast reply to my email